Returns & Refunds

Please choose carefully and check the size guide before you order. We don’t do exchanges, and personalised shirts can’t be returned. Here’s exactly how it works.

Personalised shirts: no returns

Any shirt with a name or number printed on it is made for you, so it can’t be returned or refunded unless it’s faulty, damaged or not what you ordered. That includes shirts where the printing was free as part of a bundle.

Faulty, damaged or wrong items

If your order arrives faulty, damaged or isn’t what you ordered, email orders@kicksandkits.org with your order number and photos of the problem, ideally within 48 hours of delivery. We’ll send a replacement or a full refund, including delivery, and we pay the return postage. This is your right under the Consumer Rights Act 2015.

No exchanges

We don’t swap sizes or styles. If a non-personalised shirt doesn’t fit, you can return it under the change-of-mind rules below and place a new order.

Changed your mind? (non-personalised items only)

UK law gives you 14 days from delivery to cancel an online order for items that haven’t been personalised. These are the conditions:

• Tell us first. Email orders@kicksandkits.org with your order number within 14 days of delivery, before sending anything back.
• You pay the return postage. Send it back within 14 days of telling us. Use a tracked service and keep your proof of postage.
• Unworn, unwashed, tags on. Items must come back undamaged, in their original packaging, with tags attached. We inspect every return and reduce the refund for any wear or handling beyond what’s needed to check the item.
• What we refund. The price you paid for the item, within 14 days of getting it back (or of you showing proof you’ve sent it). Return postage isn’t refunded, and the original delivery charge is only refunded if you return the whole order. If you return part of a bundle or multi-buy, you get back what you paid for that item after the bundle discount.

Flash Drop orders follow the same rules.

How to start a return

Email orders@kicksandkits.org with your order number, what you’re returning and why (with photos if it’s faulty). We’ll reply with the return address. Parcels sent back without contacting us first may take longer to process.

Refunds go back to your original payment method. None of this affects your statutory rights.